Receptionist (Referral Coordinator)

Job Summary: Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus. Benefits: Health Insurance Dental & Vision Life Insurance IRA Paid Time Off (PTO) Responsibilities: Front Desk / Reception: Check patients in and out Provide new patients with forms and applications Scan insurance cards and update as needed Check insurance eligibility before appointments are scheduled Collect and process patient payments; maintain and reconcile cash drawer Answer phones and assist patients at the window with pickups or questions Make follow-up appointments and manage the clinic appointment schedule for all providers Maintain and update scheduling protocols Receive indigent care applications Scan documents into patient charts Process incoming faxes Reconcile end-of-day financials and print daily reports Maintain and update application forms and clinic protocols Add supplies and funds to the postage machine Serve as liaison between patients and the billing department Referral Coordination: Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers Verify insurance authorization and prior authorization requirements for referrals Track referral status from initiation through completion; follow up on outstanding referrals Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues Document referral activity accurately in the EHR Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately Assist patients with understanding referral and authorization requirements Perform other duties as assigned by the Practice Manager or providers Qualifications: At least 2 years of customer service experience At least 2 years of computer skills At least 1 year of medical terminology experience Prior referral coordination or insurance authorization experience preferred Bilingual preferred Requirements: Must be a team player Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ